Close any resource-intensive app to free up the memory and CPU.Close any other applications currently using your Internet bandwidth.An internet download speed of less than 400 to 500 Kbps.The use of mobile devices such as phones or tablets on a 3G or 4G connection.Sometimes using a WiFi connection rather than a wired LAN connection can affect bandwidth.Other applications running simultaneously, like email, VPN clients or virtualization sessions.Other possible causes of low bandwidth could be: If your cell connection fluctuates, or WiFi connection is experiencing a glitch (through latency, jitter or packet loss), the flow of data packets will be interrupted, and it takes time to catch up. Video communication is based on sending complex sets of data packets back and forth from device to device. There's no way around it, but all video conferencing technologies use huge amounts of bandwidth. When you have a slow, or glitchy internet connection, Cisco WebEx meetings can experience audio or video issues, and you may not even realize that you have a problem until you try and use the Cisco WebEx app. There may be a possible issue you're experiencing that is reported here, and the recommendations could offer support.Ĭommon causes for Cisco WebEx connection problems Secondly, visit this handy page: Webex Meetings Web App Known Issues and Limitations.This will confirm WebEx status and that service is operational and there are no issues. Generally, troubleshooting is a process of elimination, so the first place to start when experiencing a connection problem is to visit the Cisco service status page.First things firstĬisco Webex is a sound, reliable, user friendly communication platform, but as with any communication app, things can go wrong, and users are unable to connect - or stay connected.
You can use this as a troubleshooting guide to help you seamlessly join meetings and stay connected, ensuring the success of all your Cisco Webex meetings. Today, we'll focus specifically on Webex connection problems. In a previous blog, we covered troubleshooting some of the most common Webex app issues.
Webex meetings offers highly secure integrated audio, video, and content sharing from the Cisco Webex cloud. Cisco Webex is one of the world's leading enterprise solutions for video conferencing, online meetings, screen sharing, and webinars.
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